Refund and Returns Policy

Effective Date: [01/10/2025]

At LifetimePills.com, customer satisfaction is our priority. While we ensure high-quality medications and reliable service, we understand that issues can occasionally arise. This policy outlines when returns and refunds are available, the process for requesting them, and your responsibilities.

General Policy

  • Due to safety and regulatory reasons, medications cannot be returned once shipped.
  • Refunds are only provided in specific cases, including:
    • Damaged or defective products
    • Incorrect items sent
    • Orders lost during transit
  • Refunds are not available for change-of-mind, expired prescriptions, or medication already used.
  • Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or return.

2. Eligibility for Refunds

To qualify for a refund or replacement:

  1. The request must be made within 7 days of receiving your order.
  2. You must provide:
    • Order number
    • Photographs of damaged, defective, or incorrect items
    • Description of the issue
  3. Refunds are subject to verification by our support team.

3. Process for Requesting a Refund

  1. Contact Customer Support:
  2. Submit Documentation: Provide order details, photos, and explanation of the issue.
  3. Verification: Our team will review your request and confirm eligibility.
  4. Resolution: Approved refunds are issued or a replacement is sent, depending on the case.

4. Refund Methods

  • Refunds are issued to the original payment method used during checkout.
  • Refund processing typically takes 5–10 business days, depending on your bank or payment provider.
  • LifetimePills.com does not issue cash refunds or refunds via third-party accounts unless approved in special cases.

5. Replacement Policy

  • If an item is damaged, defective, or incorrect, we offer a free replacement after verification.
  • The replacement will be shipped using the same shipping method as the original order unless otherwise requested.
  • Customers are responsible for providing a correct and deliverable shipping address for replacements.

6. Lost or Delayed Packages

  • If your order is confirmed lost during transit, LifetimePills.com will provide a full refund or reshipment, subject to verification.
  • Delays caused by customs, local postal services, or incorrect shipping information are not our responsibility, but we will assist in resolving the issue.

7. Limitations

  • Refunds are not available for:
    • Medications that were delivered successfully and used as prescribed
    • Change of mind or incorrect order selection by the customer
    • Expired or misused medications
  • LifetimePills.com reserves the right to decline fraudulent refund claims.

8. Contact Information

For any questions or to initiate a return or refund request:

Our team is dedicated to resolving refund and replacement issues quickly and fairly.